Returns & Exchanges
At Peter Lehmann Wines, we strive to ensure every bottle reaches you in perfect condition; however, if your order is damaged or incorrect, we offer a straightforward return process to ensure your satisfaction.
Contact Customer Support
Notify our cellar door team within 14 days of delivery if you encounter any issues with your order, providing your order number and details of the concern.
Provide Documentation
Email us clear photographs of any damaged packaging or incorrect bottles to help us expedite your replacement or refund request.
Secure the Shipment
If a return is required, please place the wine back in its original protective packaging to prevent further breakage during transit.
Receive Resolution
Once we receive the returned goods or verify the claim, we will issue a full refund to your original payment method or dispatch a replacement shipment immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing